A: You are one of our most valued customers, Mr. Robert. Your feedback is most welcomed.
B: Well, I do have a couple of suggestions for you. As you know, I have been very satisfied with your products and service. But recently, I notice that your service quality is going down.
A: Would you like to tell me more about it?
B: Yes. The recent orders I placed have been delivered late. Last week, the packing case of the chocolate I ordered from you arrived damaged.
A: This is unusual. We have our products checked very carefully before sending them out. Have you contacted our customer service department?
B: Yes. But one of your customer representatives was very rude to me.
A: I'm so sorry to hear that. I wonder what I can do to compensate you for these unpleasant experiences.
B: Well, it's not necessary. I just don't want you to lose customers because of your poor customer service since your chocolate tastes so good.
A: I really appreciate your feedback. It's because of customers like you that we are able to correct our occasional problems.
Would you like to tell me more about it?
O Would you like to discuss further details about it?
O Would you please be more specific?您能说得更具体一点吗?
O The computer I bought from you didn't make it through the first three months.我从你们那儿买的电脑用了不到3个月就坏了。
I wonder what I can do to compensate you for these unpleasant experiences.
O How can I make it up for you?我怎样做才能补偿您?
O Please make sure this won't happen again.请确保此事不再发生。
O I want to get my money back.我想退款。
O I want to return these products.我想退货。